Frequently Asked Questions to Braintree Bouncy Castles

Q. Do you provide safety mats with your soft play and bouncy castles?
A. Yes safety mats are provided with all Bouncy Castles and other inflatable items where appropriate (See why you should book with us for more details).

Q. What time will it be set up?
A. This depends on the time of your event and if it is in a village hall or your garden! We try to fit in with what you want but normally deliver between 30 minutes to an hour before your event starts when in a hall or to suit you when at your house. A typical delivery time for your bouncy castle and soft play is between 10am and 12 midday.

Q. How many children are allowed on at once?
A. This depends on the size of the castle and the age of children using the Bouncy Castle. Recommended number and height of users are written on the front step of the equipment when they are tested.

Q. Can I mix ages?
A. No, this is not a good idea. It is best to either have a separate Bouncy Castle or to only allow children of a similiar age and size on at the same time.

Q. How long does a day's hire last?
A. This can vary depending on your venue, how long your party is and how long you would like the inflatables. We try and fit in with when you would like them delivered but we are only human!

Q. Is your equipment safe?
A. Yes, all of our bouncy castles are tested each year to ensure that they reach strict safety standards. All our electrical equipment is PAT tested each year.

Q. How much space do I need to fit in a 15 x 15 bouncy castle?
A. Obviously the more space you have the better. You will need more space at the front and back to allow for the blower and mats.

Q. Can I put a Bouncy Castle indoors?
A. Yes, many of our inflatables are designed to go indoors and we have been to many venues in the local area.

Q. Are dogs or small animals allowed on?
A. As much as we want the Entire Family to enjoy our inflatables, Sorry. No. dogs and small animals should not be let on the inflatables, this is not fair on them and could be quite scary for them, as well as damaging the equipment, which would incur a Damage Cost.

Q. When it's hot can I put water on the slide?
A. No! Slides, water and electricity definitely do not mix. Even when it appears the slide is dry at the end of the day after water has been put on, the water is still there. This make the slide heavier and can take several days to dry.

Q. What if it's a wet day?
A. As long as we have not delivered the inflatable then you can cancel and you will not incur a charge. However, we would be grateful if you could ring early in the morning (between 8am and 9am) if you intend to cancel.

Q. How do we know that you are reliable?
A. Ask any of your friends who have hired a bouncy castle from us! We pride ourselves on providing a professional, reliable service. We have NEVER let anyone down!

Q. Access to our garden is difficult - can you go up steps?
A. This depends on how many steps there are and the size of the garden. For the smaller items a few steps are not normally a problem but we may require help from you.

Q. We have booked a Bouncy Castle and the birthday child is taken ill on the morning. Can we cancel?
A. Yes, as long as we have not delivered the equipment already, but please let us know as soon as possible.

Q. Can the Bouncy Castle be used in wet weather?
A. Our inflatables are safe to be used in light showers and all extension cables are fitted with RCD's so would cut out if they became dangerous. However, in heavy or continous rain, bouncy castles should not be used.

Q. My 18 year old wants a Bouncy Castle?
A. We can provide adult Bouncy Castles aswell for all the bigger kids out there.

Q. We take great pride in our lawn - will the Bouncy Castle damage it?
A. The Bouncy Castle should only flatten the grass temporarily. We do also need to secure the Bouncy Castle to the ground using stakes.

Q. How are the inflatables secured down to stop them moving?
A. All our inflatables are pegged to the ground, typically we peg in four places for a small (12' x 12') Bouncy Castle, and sandbags for indoor bouncy castle hires.

Q. Do you accept card payments?
A. We can accept card payments by phone, paypal and on the day via our iZettle card reader.

Bouncy Castle Hire in Braintree

If you cant find the bouncy castle or soft play your looking for or if you have any questions, please don't hesitate to call Braintree Bouncy Castles on 01376494454

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